1-800-388-8637
1-859-231-8120
Mon.-Sat.
9am-6pm EST
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with cash using
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| In
most cases, orders placed with CarAddons.com are shipped within
24-48 hours. Please wait 7 TO 10 BUSINESS DAYS (WEEKENDS
and HOLIDAYS excluded) before calling on the status of your
order. Requests for order status BEFORE this time period has
elapsed are NOT able to be answered. If your order is placed
after 2 PM EST., your order will not be considered "placed"
until the following business day. |
 
| Most
of the parts ordered through CarAddons.com are shipped to you
via UPS or FedEx, depending on the warehouse it is shipped from.
In most cases, this allows you to receive your part within approximately
three business days. |
Drop
Shipments:
If a part is "special ordered"
or "factory backordered", it will be shipped directly
from the manufacturer. Due to the nature of special orders,
please wait TEN BUSINESS DAYS to request order status on a part
that is being shipped from the manufacturer. This allows us
to keep our prices low and our shipping times as quick as possible!
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Truck
Freight:
CarAddons.com
prides itself on offering the largest selection of parts on
the internet, which includes pieces such as wheel-to-wheel truck
steps and one-piece grille guards. Parts such as these are too
large to ship via UPS or FedEx. Shipping charges for pieces
that require truck freight are NOT included in any "free
shipping" specials, and are the responsibility of the customer.
Typical common carrier rates are $99.95 - $150.00, with the
average of most shipments being approximately $99.95. Furthermore,
shipments sent via common carrier typically take longer than
UPS or FedEx transit time. Please wait FOURTEEN DAYS before
calling in to check status on an order shipping via common carrier. |
Second
Day Air and Next Day Air:
At this time, we are able to offer expedited shipping through
both UPS and FedEx. Shipping rates depend on a number of variables
(your location, warehouse location, weight and size of package,
time of delivery, etc...). If you would like a quote for expedited
shipping on your order, please call our sales staff at 800-388-8637. |
Truck
Freight Shipping Adjustments:
We will make every effort to ensure that product descriptions
on truck freight items include the applicable shipping charge.
CarAddons.com reserves the right to adjust the shipping cost
on your order accordingly. You will be notified of this adjustment
by a member of our sales staff. |
Damaged
Products:
If your product is damages in shipping, you will need to file
a damage claim with the SHIPPER, not with CarAddons.com.
Shipping companies typically require that damage claims be filed
within FORTY-EIGHT HOURS of delivery. Please retain all packaging
materials in order to support your shipping damage claim. CarAddons.com
will gladly re-ship your part to you, but we are only able
to do so after receiving payment from the shipping company on
your claim. If your claim is denied by the shipping company,
we are NOT able to re-ship the product. |
Products
Lost in Shipping:
CarAddons.com cannot be held responsible for products lost by
a shipping company. It your product is lost in shipping, you
will need to file a loss claim with the SHIPPER, not
with CarAddons.com. TruckAddons.com will gladly re-ship
your part to you, but we are only able to do so after receiving
payment from the shipping company on your claim. If your claim
is denied by the shipping company, we are NOT able to reship
the product. |
APO/FPO
Shipments:
Shipments to military APO/FPO addresses are shipped via USPS.
Unless the services are requested and paid for in advance, SIGNATURE
TRACKING and ADDITIONAL INSURANCE are NOT provided. The
USPS requires that a customer wait THIRTY TO SIXTY DAYS
before a loss claim can be filed. CarAddons.com is not responsible
for shipments lost by the US Postal Service. |
| Outside
the Continental U.S. |
| Orders
to Alaska, Hawaii, Virgin Islands, Puerto Rico, Guam. |
| If
your order is shipping OUTSIDE the continental United States,
shipping rates will reflect SECOND DAY AIR shipping to your
location. Please e-mail for a shipping rate to shipping@truckaddons.com |
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