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Return Request
(In order to better sevice you, we drop ship some product from our distributors. Our distributors sometimes include a return slip. Please do not return items to distributors. This can only delay your credit or new items, in some cases even up to 6 months.)


We at CarAddons.com understand that at times you receive items that you wish to return. Our goal is to simplify the process as much as possible. In order to process your return, we need the following information to process your return request:
* Please allow enough time for response of email before calling.

 

Order Information
Order Date (required)
Your Name (required)
Your e-mail (required)
Orginal Order
Phone Number
(required)
Contact Phone Number (required)
Address w/ City & State
Zip:  (required)
Initial: (required)

 

Vehicle Information

Manufacturer: (required)
Model: (required)
Year: (required)
Wheel Drive: (required)
Doors: (required)
Bed:
Cab:  (required)
Engine Size: (required)


Information about the item you wish to return:

Part Number (required)
Item Description (required)
Reason(s) for your return: (Please Describe in Detail, non descriptive reasons will only slow down the return process)

*** You must read the following ***
Return Policy & Cancellations
*CarAddons.com reserves the right to deny any return request.

CARADDONS.COM RETURN POLICYWithin 30 (thirty) days of receiving your order, we will exchange any UNUSED resaleable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of TruckAddons.com, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued

On all returns in which CarAddons.com is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer.

All returns without exchange are subject to a return fee, not to exceed 25% of the purchase price of the item returned, also with no return of freight charges. We have lowered our % rate in order to make shopping with CarAddons.com less difficult. Any order cancelled is subject to the same return fee. In addition: NO returns or refunds on installed or used merchandise.


- All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery.
- NO returns or refunds on custom made and developed products.
- Any products refused upon delivery also subject to return fee.
- If you have and item that is either lost or damaged in shipping. Please fill out the returns for and state what has happened and we will file a damage claim on your behalf.
- If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.

- When an item is shipped with Free Freight and the item(s) have to be returned. They will have actual shipping charges on the return, unless the item(s) is exchanged with a similiar item(s). Non-exchanged item(s) will only be credited for difference after shipping charges are accessed.
- No returns on programmers or electrical items!
- Orders that are canceled will have a $10.00 cancellation charge.

- Items returned in poor condition or have missing parts will NOT be credited & may be returned to you at your expense.



**By submitting this form you agree that you have read and understand our return policy.
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