CarAddons Online Car Accessories
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truck accessories ORDER INFO

Ordering Online or by Phone:

When placing your order with CarAddons.com, please ensure that you provide complete and specific information regarding your vehicle application. This helps us ensure that the correct parts corresponding to the details of your vehicle are sent to you. Our sales staff relies on correct and complete informaiton about your vehicle to get the right part to you. CarAddons.com is not responsible for malfunction or non-fitment of parts if complete vehicle information is not provided at the time of order. If an incorrect/unusable part is sent due to incomplete/incorrect vehicle information, the customer shall be responsible for shipping charges to return the part. If, after providing complete and correct vehicle information, the incorrect part is sent, CarAddons.com will gladly pick the part up at no expense to you.

WARNING: CarAddons.com uses a sophisticated software network to prevent credit card fraud. Additionally, we use a nationwide check verification system to reject fraudulent checks. DO NOT attempt to use a fraudulent credit card or check. Doing so will result in prosecution to the full extent of the law.

Payment Methods (INTERNATIONAL ORDERS SEE BELOW):

By Credit card: We accept the following credit cards:

  • Mastercard
  • Visa
  • Discover
  • American Express
  • Bridgestone/Firestone credit card

By PayPal: Paypal is becoming one of the most popular and easiest ways to send money on the internet!

By Mailing a Check or Postal Money Order In: (Only money orders from the post office will be accepted)
If you don't feel comfortable using your credit card or paying by check online, then you can mail in the payment for your order. If you mail in a postal money order, then your order will ship out as soon as we receive your payment. If you mail in a personal check, then you will have to wait for the check to clear before shipping out your order.

Please mail all checks and postal money orders to the following address:

CarAddons.com (Trailblazers)
1098 E. New Circle Rd.
Lexington Ky 40505

International Orders:
CarAddons.com is not able to accept credit cards drawn on international banks at this time. We are able to accept international PayPal payments, as long as the merchandise is being shipped to the verified shipping address on your PayPal account. CarAddons.com's preferred method of payment for international orders is via bank wire transfer. If you wish to obtain the account information to wire a payment, please email: orderdept@truckaddons.com.
Tracking Numbers, Order Status and Product Availablility:
ORDER STATUS/CUSTOMER SERVICE HOURS ARE 10:00AM-5:00PM MON.-FRI.
In most cases, products ordered from CarAddons.com will ship within 24-48 hours of placement (EXCLUDING weekends and holidays). On occasion, parts will need to be custom made/factory special ordered. We are NOT able to give estimates on parts that have to be special ordered from the manufacturer, OR on parts that are listed as "out of stock" or backordered. We will attempt to get your order to you in the fastest possible way, by using our warehouse network, including locations on both the east and west coasts, as well as several central US locations. Please keep in mind that CarAddons.com utilizes a network of distribution warehouses to ensure that you have your parts as quickly as possible. Due to this fact, tracking numbers may not be available for every order, since the part was not shipped directly by CarAddons.com. Please allow 7-10 BUSINESS DAYS (excluding weekends and holidays) before requesting a tracking number for your order.
Safe & Secure Ordering Guaranteed:
In order to ensure the protection and security of your personal information, we utilize secure line technology at CarAddons.com. Our site has built-in security measures to prevent the loss, misuse or alteration of your information. Your credit card informaiton is protected using (SSL) encryption technology, and is SET compliant. To insure that no one other than our company receives your information, all you private information is encrypted.
Prices/Parts Subject to Change:

While we continually make every effort to reflect current price and inventory status, occasionally prices will differ from those listed on the site. CarAddons.com reserves the right to change prices at any time, and to infor the customer of the price change fefore charging your credit card or proceeding with the order. If the price of a part on your order has changed, we will inform you via phone or email and request authorization for the new price to be charged. At this time, you will also have the option of canceling the part from your order or switching to a different part.

CarAddons.com is not responsible for part numbers/descriptions that are changed or superceded by the manufacturer. We attempt to keep our part numbers up to date, but occasionally a part will be changed/superceded/discontinued without our knowledge. Our part descriptions are taken directly from the manufacturer's catalogs and websites. We are only able to provide the description that the manufacturer has supplied us with, and we cannot be held responsible for discrepancies in these descriptions.

Cancellations:

If you wish to cancel an order placed during business hours, we must receive an email to customer_service@truckaddons.com requesting cancellation within THIRTY MINUTES of your order being placed. Any cancellation requests received after this time will be examined on a case-by-case basis. We offer no guarantee that your order will be able to be cancelled after this time period. If your order is placed outside business hours, your email MUST be received by 9AM EST. on the following business day. Again, cancellation requests submitted outside this time period are NOT guaranteed, and are examined case-by-case.

- Orders that are canceled will have a $10.00 cancellation charge.

Orders CANNOT be cancelled via phone call alone. If you call requesting cancellation, you MUST also email to confirm that your order is cancelled! If an email is not made to cancel your order, TruckAddons.com will NOT be responsible for lack of cancellation!!!
As long as an order is received by the customer within 30 days, the order is non-cancelable, unless the order is shipped via certified mail.

Privacy Statement:
In order to demonstrate our firm commitment to the privacy of our visitors and customer, we offer the following guarantee regarding information gathering and dissemination practices for our website. By shopping at CarAddons.com, you are guaranteed that:
  1. CARADDONS.COM will not under any circumstances sell or give away your credit card number
  2. CARADDONS.COM will not under any circumstances sell or give away your e-mail address
  3. CARADDONS.COM will not under any circumstances sell or give away your name
  4. CARADDONS.COM will not under any circumstances sell or give away your phone number
  5. CARADDONS.COM will not under any circumstances sell or give away any of your personal information

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