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~ FAQ ~
(Frequently Asked Questions)
Shipping -- Why can't you ship to a seprate address?
We prefer to ship only to the billing address that is attached to your credit card. The reason for this, is because it is one step toward helping prevent credit card fraud. If your card is stolen, and someone orders something with it from us request it be sent to a different address. We will not ship the item. So this precaution is for your safety and for ours.

We will ship to a seprate address, but you must first call your credit card company and have that address added to your account.

Shipping -- Where do you ship?
We will ship anywhere in the world as long as the consumer is willing to pay the actual shipping charges. All items shipped outside the continental U.S. must go UPS or FedEx via 2nd Day Air. (This includes Alaska, Hawaii, and Canada)

Shipping -- What happens if an item is lost in shipping?
We are not responsible for a package that gets lost in shipping. How ever if the freight company (ex. FedEx or UPS) dems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.

Shipping -- What happens if an item is damaged in shipping?
If your product was damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us.

Ordering -- Is everything that is online instock?
Yes everything we have online is instock. We have one of the largest inventories on the internet. We order and dropship from so many different manufactuers and distribution centers, that most all UPS and FedEx shippable items are always instock.

Ordering -- How long will it take for my order to get to me?
Most all orders placed are received by the customer in 3-5 business days. The only time any order may take longer, is in the event of a back order on a product, item lost in shipping, or if the customer ordered a product that had to be shipped via truck freight.

Ordering -- Is my personal/credit card information safe with your website?
Yes all of our customers personal information is totally secure. Our shopping cart is Verisign certified for safety, and we do not give out any of your personal information to any other companies.

Website -- Is the information listed on your site 100% accurate?
Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors.

Returns/Exchange -- How do I return or exchange an item?
Click Here for all information on returns.

Warranties -- How do I claim a warranty issue on an item?
We are not responsible for manufacturer warranty and product defects. Items with defects that are still under warranty, must be returned to the manufacturer. Manufacturer warranties are for exchange of the item only. No refunds of money will be given. To get the phone number and address to the manufacture of the product, please email us, and we will help you contact them. All shipping charges to and from the manufacturer are paid by the customer.

More Questions?
Click Here to contact us via email.

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